All orders placed before 12:00 noon (EST) ship same day, Monday through Friday only
We will not sell, share or rent this information to any outside party, except if you authorize to do so, as outlined in this policy.
As we continue to develop our website and take advantage of technologies to improve the services we offer, the information addressed in this policy is subject to change. We encourage you to refer back to this policy on a regular basis.
A purchase placed through NewYorkGourmetCoffee.com denotes acceptance of this policy.
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
When you order from us, we collect your name, billing address, shipping address, email address, phone number(s), and credit card (with expiration date) and/or gift card number, and we retain a record of your purchases. We also gather information on any person to whom you are sending a gift (i.e., the person's name and shipping address).
In addition, if you are a registered user and are signed in when you enter this information, it will automatically be saved in your Wallet and/or Address Book for ease of reference.
When you become a NewYorkGourmetCoffee.com registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and convenient as possible. If you are signed in as a registered user when you enter your credit card and/or gift card number and shipping/billing addresses during a transaction, this information will automatically be saved in your Wallet and/or Address Book for ease of reference. We also collect specific, requested personal information if you choose to opt-in to our email or mobile content marketing programs.
Our primary goal in collecting personal information, including your first name, last name, purchase history, phone number(s), valid email and residential addresses, and credit card data, is to provide you with an efficient and customized shopping experience and to let you know about offers that may be of interest to you.
When you enter a sweepstakes or contest online, we usually collect your name, address (or zip code), email address, and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another website conducting a promotion or event with us.
We may acquire customer lists from other parties so that we may invite new people to visit NewYorkGourmetCoffee.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.
What Are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At NewYorkGourmetCoffee.com, we use two kinds of cookies: session cookies and persistent cookies.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at NewYorkGourmetCoffee.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and proceed to checkout.
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At NewYorkGourmetCoffee.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will assist you in taking the proper steps to do this.
Cookies can be used by a website to recognize you, but that does not necessarily mean any personal information is stored. At NewYorkGourmetCoffee.com, we do not store any personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you always need to provide a password to access it.
How Do We Use Your Information?
We may use your information in a number of ways, including the following:
To serve you better and improve your overall shopping experience, we may combine the information that you provide to us online, in retail stores, and via our catalogs.
To enhance your online shopping experience. As an example, we may use it to recognize you and welcome you to our site.
For marketing and promotional purposes. We send out emails and direct mail to our online and store customers about products and events that we think may be of interest to them. You may choose to opt-out of such emails and direct mail.
Is My Information Secure?
NewYorkGourmetCoffee.com has taken every precaution and put in place many physical, electronic, and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to NewYorkGourmetCoffee.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. As long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
NewYorkGourmetCoffee.com uses 128-bit encryption by VeriSign, currently the most advanced form of SSL software.
Thank you for shopping with NewYorkGourmetCoffee.com. If you have any questions or comments about this policy, please email firstname.lastname@example.org or call 631.254.0076.