All orders placed before 12:00 noon (EST) ship same day, Monday through Friday only
NYGC 100% Satisfaction Guarantee
New York Gourmet Coffee appreciates your business. We guarantee your satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products provided the following guidelines are applied.
In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.
We require customers to ship back product you wish to return. If the product is opened, only 1.75oz of product can be missing. If more that 1.75oz is gone you will be charged the difference. If you are returning multiple bags of the same coffee or flavor, for orders of:
1-5 bags: only 1 can be opened.
5 or more bags, 2 can be opened.
Before you ship your returning product, you must make contact with Customer Service to request an RMA. (directions below) A return request must be made with-in 15 days upon the delivery. Ship returning product to:
New York Gourmet Coffee
204C North Fehr Way
Bay Shore, NY
*If you do not return any product, you will not receive any refund or be able to exchange the product.
Sample products are not refundable or exchangeable.
HOW TO REQUEST AN RMA
If you need to send a product back to us for credit or exchange, please call our Customer Service Department at 1-631-254-0076 or email our Returns Specialist, and get an RMA number first. An RMA number allows us to recognize your return when it comes in and allows an easy process for credit or exchange. We do not honor returned product without an assigned RMA number.
* Any product returned to New York Gourmet Coffee without an RMA number will not be recognized, and in turn will be denied any credit or exchange.
If you are unhappy with anything that you receive from New York Gourmet Coffee or wish to exchange for merchandise of equal value, we are happy to exchange it for you.
To arrange an exchange please call our Customer Service Department for assistance at 1-631-254-0076. Or send an email to firstname.lastname@example.org
Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements"). The customer is responsible for all shipping costs and will be charged accordingly. All items will be inspected for damage and charges will be accessed before a new item is sent. New York Gourmet Coffee is not responsible for damage during shipping.
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If upon our inspection the returning product is found to be defective or damaged, we will refund the return shipping costs and send you a new product at no charge. For products being exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred on the way to New York Gourmet Coffee. All return shipments need to be made via UPS Ground, or FedEx Ground.